Returns Policy

At Ghost Vapes, your satisfaction matters to us. While we strive to ensure that every product meets the highest quality standards, we understand that issues may arise. Please read our return and refund policy carefully before placing your order.

🔁 Return Eligibility

Due to the nature of vape products and for health and safety reasons, we do not accept returns on:

  • Opened or used vape devices

  • E-liquids or cartridges

  • Disposable vape pens

  • Items without original packaging

We only accept returns for damaged, defective, or incorrectly shipped items.

📦 Damaged or Defective Products

If your product arrives damaged or defective, please follow these steps:

  1. Contact us within 7 days of delivery at support@ghostvape.us.com

  2. Include your order number, a description of the issue, and clear photos of the product and packaging

  3. We will review your request and provide further instructions

If approved, we will offer a replacement, store credit, or full refund based on the situation.

🔄 Wrong Item Received

If you received the wrong item, contact us within 5 days of receiving your order. We’ll cover the return shipping costs and promptly send the correct item once the return is confirmed.

💰 Refunds

If your refund is approved:

  • It will be processed back to your original payment method

  • It may take 5–10 business days to appear, depending on your bank or card issuer

  • You will be notified by email once your refund is processed

Note: Shipping charges are non-refundable unless the return is due to our error.

❗ Non-Returnable Items

We cannot accept returns on:

  • Opened or used products

  • Clearance or final sale items

  • Gift cards

  • Orders returned after 14 days of delivery

📬 Return Shipping

For approved returns:

  • You will receive instructions and a return address

  • Return shipping is at the customer’s expense unless the product was defective or the wrong item was sent

  • We recommend using a trackable shipping method — we are not responsible for items lost in transit

📩 Contact Us

For return requests or questions, contact us at:
📧 Email: support@ghostvape.us.com
🌐 Website: https://ghostvape.us.com